Pinnacle game profiler help?

i have all of the controls i want sent in the configuration for my xbox 360 controller and it works fine exept one major problem every time there is a pop up or i go into a game (combat arms) it stops working period. I changed the game executable file to C:\Nexon\Combat Arms\CombatArms.exe andi have set the settings to be able to detect recently downloaded games and i have spicificly typed the combat arms executable file directly to the Detect EXE yet it will still not work. i know that it does work on this game becuase it worked the first time i tried it with the trial version of pinnacle game profiler. i have also constanlty used the PinnacleUpdate but it still hasn't fixed the problem so if there is anything that i have to do in order to get the controller to work with the game i have described please inform me asap! thankyou for any helpful tips